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Frequently asked questions

The things people ask most about privacy, your data, and how Undine's AI coach works.

How is my data stored?

All messages are encrypted on our servers. Any information sent to AI services does not contain personally identifiable information.

Who can see my conversations?

Your conversations are private and are not visible to other users. Access is limited to the services required to provide and operate the app.

Is my data used to train AI models?

Your conversations are not used to train third-party AI models.

Can I delete my data?

Yes. You can request deletion of your account and associated data through the support options available in the app.

How does the Undine work?

Undine uses LLM AIs to process messages, by using our own frameworks we are able give you suggestions and responses tailored to your context, without having to have additional manpower to assist every single person, this brings down the cost.

It is designed to support reflection and mental wellbeing on a daily basis

Still have a question?

Email us any time at [email protected] and we'll get back to you. You can also read our Privacy Policy for full detail on how we handle your information.